Privacy Policy

DBD EV Mobility (“DBD”) runs the DBD passenger app, the DBD Driver app and this website. The apps are built and maintained for DBD by OMNIVIX Co., Ltd. This policy explains what we collect, how we use it and the choices you have.

1. What we collect

Passengers

• Phone number (to sign in with a one-time code) and name
• Optional details — email, date of birth, gender, photo, home and work places
• Your location when booking, pickup and drop-off points, and any note for the driver

Drivers

• Phone number, name, photo and vehicle details (plate, model)
• Verification documents — NRC, driving licence, vehicle registration
• Location while you are online, including when the app is closed (in the background), so we can match you with passengers and show passengers where you are. It stops when you go offline.
• Earnings, commission and payout records
• Device status (model, battery, app version, permissions, network type) to help fix problems

Everyone

• Trip history, fares, payment method (MMQR or cash) and ratings
• In-app chat messages, problem reports and cancellation reasons
• A push token for notifications, and app error logs

2. How we use it

• To match passengers with drivers, calculate fares and track trips
• To send sign-in codes by SMS and trip notifications
• To verify drivers’ documents and calculate and pay out earnings
• For safety, fraud prevention, and handling complaints and disputes
• To improve the service and fix app problems

We do not sell your data or use it for advertising.

3. Who we share it with

• During a trip — passengers see the driver’s name, photo, vehicle and location; drivers see the passenger’s name, pickup and drop-off.
• Trip share link — people you share a trip with see the driver’s first name, vehicle and live location until 30 minutes after the trip ends. No phone numbers are shown.
• Service providers — cloud hosting, maps (Google Maps), SMS delivery, push notifications (Firebase / Expo) and our payment bank, only as needed to run the service.
• When required by law.

4. How long we keep it, and deleting your account

• Delete your account any time in the app: Settings → Security → Delete account.
• Your name, phone number, email, date of birth, photo and saved places are deleted immediately.
• Trip and payment records are kept without your name, for accounting and disputes.
• Drivers’ documents and photo are deleted after 90 days.

5. Security

All traffic is encrypted with HTTPS. Sign-in is verified by a phone code, and you can turn on an app lock (fingerprint or phone PIN). DBD staff can only see the data their job needs.

6. Children

The apps are not meant for children under 18 to create their own accounts.

7. Changes and contact

If we change this policy we'll update the date on this page. Questions? Call +959409600854 or email support@dbd.com.mm.